Support

Contact

  • Email: support@cognitia-ai.ai
  • Use the support channel provided by your CSGA administrator for internal escalations.
  • If your org has a dedicated account contact, follow that escalation path.

Status page

  • Status page coming soon; for incidents, use the support contact above.

In-app feedback + bug reports

  • Use the desktop app "Share feedback" button to open a pre-filled email template.
  • Include severity and reproduction steps to speed triage.
  • Feedback is triaged using the response windows below.

FAQ

What to include in tickets

  • Tenant name
  • Scan ID or report ID
  • Policy bundle or rule pack name (if relevant)
  • Whether proposal voting or promotions were involved
  • Steps to reproduce
  • Relevant timestamps

Recommended severity levels

  • P1: service unavailable or critical business impact.
  • P2: degraded performance or major feature failure.
  • P3: standard functional issue or UI defect.

Target response windows

  • P1: initial response within 4 hours.
  • P2: initial response within 1 business day.
  • P3: initial response within 3 business days.